Shipping Policy
All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delays may occur. If that happens, please check your email inbox for any communication from hello@giovannaperin.com
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free shipping are offered for UK orders that exceed £75.
International Shipping
We offer international shipping to all of the European Union (EU) and the following countries: United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States.
Shipping charges for your order will be calculated and displayed at checkout.
Free shipping are offered for UK orders that exceed £100.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Giovanna Perin is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@giovannaperin.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please visit the Returns & Refunds page for the full Policy.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@giovannaperin.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@giovannaperin.com